Accessibility Statement

This statement applies to the website of the Ministry for Social Policy and Children’s Rights (MSPC) and was last updated in June 2024.

Compliance status

The MSPC is committed to making online services on accessible to all. We have a national and global user base and are dedicated to continuously improving accessibility of our services, with a focus on the anti-discrimination requirements of the Equal Opportunities Act (Persons with Disability) of 2000 (EOA).

Compliance process

The website is designed to work with Internet Explorer 11 (using the latest version of Silverlight) and the most recent two versions of Firefox and Chrome browsers.

As part of this effort, MSPC adheres to accessibility standard EN310549 and WCAG2.0 guidelines. Our online resources and products are evaluated both manually and programmatically in compliance with WCAG 2.0 Level AA guidelines. The website in particular is designed to work well and be accessible when accessed with suitably-updated hardware and software products.

Further recognizing that adherence to standards and guidelines cannot on its own ensure that a product is accessible, MSPC also carries out usability evaluations in collaboration with persons with disability, so as to gather necessary feedback. We also strive to implement accessibility for information channels that are provided via third party platforms wherever possible, such as our Instagram or Facebook pages.

Accessibility measures

The website does not make use of font, magnification, and colour modification widgets. This is because we believe that this functionality is already integrated in most web browsers or is available via different add-ons and plugins which different users are free to customise to their needs. As a result, these arbitrary user customisations are available for most websites. In order to allow for this level of customisation, we seek to maximise compatibility with these user modifications.

As part of, and in addition, to the above-mentioned guidelines, the website implements the following accessibility features:

  • Maintain a consistent HTML Heading hierarchy and information layout across different web pages
  • Information content is organised into HTML lists wherever applicable
  • Deployment of a link focus highlighting script in order to provide visual cues for exclusive keyboard users
  • RSS facility about new website content on pages of interest
  • Addition of image title, alt tag and caption wherever this information is relevant and useful
  • Maximise colour contrast for text where applicable
  • Actual link text is descriptive enough to inform user where the link points to

Inaccessible content

MSPC is not aware of specific inaccessible content or accessibility issues on the portal. If you identify such content, kindly let us know via the contact details (telephone/email) provided below. Should such an instance arise, MSPC’s goal is to create an Accessibility Remediation Roadmap (ARR). The ARR describes the steps needed to help identify an accessibility issue and bring the product into compliance with the EOA, including the anticipated schedule for completion of this goal.

Feedback and contact details

Inevitably, we won’t always get it right. The more services and resources we place online, the more likely it for technical glitches to occur, but we remain committed to addressing any access issues promptly. This is where we need your help. If you experience any difficulties in accessing the website, or have trouble using any aspect of the website, please let us know.

You may contact the Policy Development and International Affairs Directorate by email on [email protected], or telephone on 25903241.

Enforcement procedure

The Malta Communications Authority (MCA) is the entity responsible for implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies. In case your ICT accessibility-related query is not addressed within the time frames established within the ARR, or you wish to lodge a formal complaint, you can do so by contacting the MCA on 21336840, or by filling the online complaint form on

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